Frequently Asked Questions

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student
What is Langu?
Langu was founded as better way to teach and learn languages. There are so many great teachers out there, but students struggle to find them. Langu connects eager language students with top independent language teachers not just from the student’s hometown, but from around the world. And we provide a sophisticated in-browser virtual classroom and a safe, effective payment system.
Who are Langu’s teachers?
Langu’s teachers come from all walks of life. They are top teachers united only by passion and talent for teaching. They have many ranges of expertise, from law to TOEFL to medieval literature. We believe qualifications and experience are important, but we also look for a mix of smarts, passion for teaching, specialised expertise.
What languages can I learn on Langu?
We’re constantly adding more languages. For now, you can find teachers who teach English, Spanish, French, German, Italian, Portuguese, Polish, Russian, and Mandarin. If we don’t offer a language you want to learn, please let us know! Email support@heylangu.com.
How do I find a teacher?
Enter the language you want to learn in the search box on our homepage. We’ll then ask you a few questions about who you are and why you want to learn, so that we can be sure to match you with the best teacher for your needs.
Why do I need a Google account to log in?
At the moment, both teachers and students must have a Google account to use Langu. This is because the virtual whiteboard in our virtual classroom runs on a technology called Google Realtime API, which is similar to Google Docs, and both the student and teacher need to be logged in to Google for this to work. You may also notice that once you enter the virtual classroom, a small file will be placed into your Google Drive. This file contains data related to your saved lessons, so please don’t delete it!
Do I need to learn from a native speaker?
Not necessarily. Some of our language teachers are native speakers of that language, but many are not. As language learners and teachers ourselves, we’ve found that people who have gone through the process of learning a second language are in a great position to teach it – because they know from experience what you’re likely to find difficult. Of course, we also have amazing native-speaking teachers. When choosing a teacher, we recommend you focus primarily on the teacher’s experience, languages spoken, interests, personality, price and availability.
How do Langu language lessons work?
First, you’ll book and pay for your lesson at least 24 hours in advance – this gives the teacher plenty of time to prepare. When the time comes, you and your teacher will enter our virtual classroom, where you’ll connect via audio/video link. During the lesson, you’ll talk to your teacher and complete various learning exercises. When it’s all done, you’ll rate your teacher and be able to go back and review what you’ve written on your virtual whiteboard.
How much do lessons cost?
Teachers choose for themselves how much to charge, and they base their decisions on various criteria, such as how much experience they have, what qualifications they hold, and any other relevant experience and expertise they bring to their lessons. Hourly rates generally start from about €9/hr. Langu makes money by charging teachers a 20 percent commission on their lesson fees. There are no extra fees for students.
How do I pay for a lesson?
Lessons are paid upon booking. You can purchase a single lesson (30, 60, 90, 120, or 150 minutes in length) or purchase a package of 5 lessons. When you create your account, you’ll be asked to choose from these 4 currencies: US Dollar (USD), British Pound (GBP), Euro (EUR), or Polish Złloty (PLN). Note that the price you see listed is the final price you’ll pay – there are no extra fees! Once the lesson is booked, the funds will go to a central escrow account. When the lesson is finished, you’ll be prompted to rate the lesson and the teacher. If the teacher is rated 3 out of 5 stars or better, the lesson fee is automatically transferred to the teacher. If not, you’ll be asked to describe what went wrong. Payments are processed by Mangopay.
What if my local currency isn’t listed?
We can only process payments in EUR, GBP, USD or PLN. If you need to pay in a different currency, you can select one of these four, and your bank will convert to your own currency (however, you may be subject to exchange fees).
What are the technical requirements I need to use Langu?
Our virtual classroom only works on computers, not on mobile. You’ll need an internet connection of at least 1mbps, and our platform works on Chrome, Firefox, and Internet Explorer browsers (sorry Safari fans!). We also strongly recommend that both student and teacher use headphones to minimise echoes, and avoid noisy locations and unreliable wifi connections.
Something has gone wrong – what do I do??
Just send us an email: support@heylangu.com. Try to describe exactly what has happened in as much detail as possible, and tell us what we can do to make it right.

Welcome to

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A groundbreaking new way to learn languages online.

teacher
What is Langu?
Langu was founded as better way to teach and learn languages. There are so many great teachers out there, but students struggle to find them. Langu connects eager language students with top independent language teachers not just from the student’s hometown, but from around the world. And we provide a sophisticated in-browser virtual classroom and a safe, effective payment system.
How do I become a teacher?
If you’re a stellar teacher of any language, please apply here: http://goo.gl/forms/pGfuJ6RrFvwnmv3F2. Please give us as much info as possible. You’ll need to show evidence of qualifications and/or teaching experience. We’re building up as diverse a group of top teachers as possible on Langu. Qualifications and experience are important, but we also look for a mix of smarts, passion for teaching, specialised expertise.
Who are Langu’s students?
Students come to Langu from many different backgrounds. We classify their goals into three categories: Life (for general learning and travel), Career (for work), and Education (for getting ready for exams and higher education). Most of our students are currently from Europe.
Who are Langu’s teachers?
Langu’s teachers come from all walks of life. They are top teachers united only by passion and talent for teaching. They have many ranges of expertise, from nursing to law to TOEFL to medieval literature.
How can I make myself stand out?
All students and teachers are different. Emphasize what makes you unique – your teaching and professional background, interests, the places you’ve lived in and travelled to, the kinds of lessons you like to conduct. Don’t try to be everything to everyone.
Are there any costs involved?
If you’re approved to be a teacher, there is no charge to set up your teacher profile. You’ll set your own hourly rate, and once you start teaching, Langu will charge a 15% commission. Unlike some other providers, this covers ALL fees and helps us keep our pricing as simple as possible: there are no extra pay-out fees (subject to reasonable minimum balances) or pay-in fees for students. We hope you'll agree this is fair: it covers the expenses of marketing and finding students, providing customer service, bandwidth, and arranging secure, often complex international payments.
How do I get paid?
You can set up your pricing in EUR, GBP, USD or PLN. Students will pay your lesson price when they book the lesson, and the funds will transfer automatically into your e-wallet when the lesson has concluded and the student gives you a positive rating. You can then transfer funds from your e-wallet to your bank account. Doing so is free if your e-wallet balance is over £80, $100 or 200zł, and usually free for € balances. There is a small fee to cash-out balances below these thresholds.
What do I need in order to teach?
1. A computer (not a mobile device) with Chrome, Firefox or Opera and a solid internet connection. 2. A Google account. This is because some of the virtual classroom technology uses your Google Drive. 3. Headphones with a microphone. This will ensure a clear audio signal for your students. The internal mic on your computer picks up too much noise and echo. 4. Some digital learning materials. You'll be able to store these in your teacher dashboard, and share them with students during lessons.
How do Langu language lessons work?
A student will book and pay for your lesson at least 24 hours in advance – this gives you plenty of time to prepare. When the time comes, you and your student will enter your virtual classroom from your “My Lessons” page, where you’ll connect via audio/video link. During the lesson, you’ll talk to your student and complete various learning exercises using the virtual whiteboard and resources you’ve uploaded. When it’s all done, your student will retain access to the virtual whiteboard and resources so they can go back and review.
How do I share learning resources with my student?
Before your lesson, click on “Library” and upload as many files as you’d like. Then, under “My lessons”, click “Add objectives” to an individual lesson. Then select the files from your Library you’d like to share. These will be available in the classroom when the lesson begins. You can also add objectives to track progress during the lesson.
What if something goes wrong?
If you or your student experience technical difficulties during the lesson, there are a few troubleshooting techniques that usually fix things: - If you and/or your student can’t see or hear each other: restart your browsers. - If you get an error message related to Google Drive: this is usually because one user is currently signed into multiple Google accounts. Both users should open Langu in Incognito mode (Chrome) or Private mode (Firefox). Remember, you can always leave the classroom and return via My Lessons. (Only click “Finish class” when the class is really finished.) If things go terribly wrong, as a teacher you can always click “reschedule” on the My Lessons tab, which allows the student to reschedule the lesson for another time at no cost. Finally, please email support@heylangu.com to report any issues that arise.